At Marcus Alan Candles (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, sign up for communications, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Any information submitted through contact forms or customer inquiry forms
We may also collect certain information automatically when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referring website information
Cookie data and analytics information
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Send promotional emails and newsletters
Improve our website, products, and customer experience
Analyze website performance and traffic
Prevent fraud and maintain website security
3. Email Marketing
If you subscribe to our email list or make a purchase, we may send you promotional emails, product announcements, and updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
4. Cookies and Analytics
Our website is hosted by Squarespace, which uses cookies and similar technologies to improve user experience, analyze website traffic, and help us understand customer behavior.
These cookies may collect information such as browsing behavior, preferences, and device information.
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
5. Payment Processing
Payments made through our website are processed by secure third-party payment processors. We do not store or retain your full payment card information.
Payment processors may collect and process payment information in accordance with their own privacy policies.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers as necessary to operate our business, including:
Website hosting providers
Payment processors
Shipping carriers
Email marketing providers
Analytics providers
These third parties only receive information necessary to perform their services.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Opt out of marketing communications
To make a request, contact us at:
candles@marcusalan.com
9. Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
10. United States Customers Only
We currently sell and ship products only within the United States.
11. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Marcus Alan Candles
Columbus, Ohio, United States
Email: candles@marcusalan.com